Appointments List Report
This report gives you a detailed table of all appointments within a selected time period. It’s great for quickly checking service activity, artist schedules, client history, and payment details.
Here's what you'll find along with a guide to the report below:
🔍 Filters:
Date Range – View appointments for today, this month, or custom ranges.
Artist – Focus on one artist's schedule.
Service – Filter by appointment type.
Status – Show only Paid, Cancelled, No-Show, etc.
Report Columns:
On the report, you can scroll right to see all the columns.
Client Name
Appointment ID - Clickable link to view appointment details
Date & Time - Start Date & Time of appointment
Service
Artist
Duration - as listed on the Service
Status – (e.g., Paid, Cancelled, No-Show)
Type – How the appointment was created (e.g., Manual Entry, Online Booking)
Price - The amount charged at checkout
Deposit Required / Paid - Amount of deposit if one is required as per the Service setting
💡 Use It To:
Monitor daily or monthly appointment activity
Track deposit collection vs. total amount due
Quickly export or audit all scheduled, paid, and completed services
Identify trends in appointment types or services over time
Timings Report – Actual vs. Booked Duration of Appointments
This report helps you track whether appointments run over or under their scheduled time, so you can improve scheduling accuracy and time management.
Here's what you'll find along with a guide to the report below:
🔍 Filters:
Date Range
Artist
Service
Method – Choose how to calculate time variance
Checkout Time vs. Appointment End takes the checkout time and compares the appointment start time to the checkout time to get the 'actual duration'. This assumes that the checkout occurs after the appointment is completed.
Service Duration vs. Appointment Time compares the standard duration of the Service (based on Service settings) to the actual scheduled appointment, measuring changes made to the appointment length.
Include Only Completed Appointments – Toggle to exclude no-shows, cancellations, and appointments that have not yet occurred or been paid.
Report Columns:
Client Name
Appointment ID - clickable link to the Manage Appointment screen, where you can access more info about the appointment.
Artist - The artist on the appointment
Service - The service on the appointment
Appointment Start - The date/time that the appointment is scheduled to start
Checkout Time - The date/time that the appointment was checked out & paid
Booked Duration – Duration of originally scheduled appointment
Actual Duration – Duration from the Start Time of the appointment to the Checkout time
Duration Difference – Highlights how far off the actual appointment duration was vs. expected
💡 Use It To:
Identify which services or artists consistently run over time
Optimize future appointment durations
Improve client experience by reducing wait time
Track productivity and operational flow
Cancellations Report
This report lists all canceled appointments so your shop can keep tabs on client reliability, artist impact, and lost booking opportunities.
Here's what you'll find along with a guide to the report below:
🔍 Filters:
Date Range – Narrow results to a specific month or year. Goes by Start Time of appointment
Artist – See cancellations per artist
Service – Focus on cancellations by service type
Report Columns:
Appointment ID – Clickable for quick reference
Client Name
Original Appointment Time
Service Booked
Assigned Artist
Deposit Required / Paid – Shows whether a deposit was linked
Deposit Status – (e.g., “Not Applicable,” “Forfeited,” “Refunded”)
💡 Use It To:
Track trends in cancellation volume
See which services or artists experience more cancellations
Follow up with canceled clients for rebooking or feedback
Monitor if cancellations resulted in lost revenue or retained deposits
No-Shows Report
This report tracks appointments where clients did not show up, helping you enforce your deposit policies and evaluate artist impact.
Here's what you'll find along with a guide to the report below:
🔍 Filters:
Date Range – Limit the view to a selected timeframe
Artist – Filter to individual artist no-shows
Service – See which services are most frequently missed
Report Columns:
Client Name
Appointment ID & Time – Clickable for details
Service
Assigned Artist
Deposit Amount
Deposit Status – Indicates whether the deposit was paid
💡 Use It To:
Enforce forfeiture of no-show deposits
Follow up with clients who miss appointments
Identify trends by artist or service type
Set internal policies or warnings for repeat offenders
Appointment Deposits Report
This report gives you a complete view of deposits collected, missed, or not required for appointments. It helps your team track compliance with shop policies and follow up on unpaid deposits.
Here's what you'll find along with a guide to the report below:
🔍 Filters:
Date Range – Filter by appointment date
Deposit Status – View Paid, Not Paid, or Not Required
Artist – See deposit activity by artist
Report Columns:
Client Name
Appointment ID & Time
Service
Artist
Deposit Policy – Indicates if a deposit was required
Deposit Amount
Deposit Status – Paid, Not Paid, or Not Required
💡 Use It To:
Verify whether required deposits were paid
Follow up on unpaid appointments before the booking date
Ensure deposit policies are being applied consistently
Cross-reference with the No-Shows or Forfeited Deposits reports
Deposits Forfeited Report
This report shows all appointment deposits that were forfeited—typically due to no-shows, late cancellations, or policy violations. A forfeited deposit is one that no longer counts towards the appointment and (depending on commission settings) has been added to the Artist Payout report.
Here's what you'll find along with a guide to the report below:
🔍 Filters:
Date Range – Based on forfeiture date
Artist – Filter by artist who had the forfeited deposit
Client – Search by client name
Report Columns:
Client Name
Appointment & Checkout IDs – Link back to the original records
Artist
Service (Original) – What the deposit was for
Original Appointment Date
Forfeiture Date
Deposit Amount
Reason/Notes – Appointment notes
💡 Use It To:
Track total value of forfeited deposits
Understand which artists or services have the most missed appointments
Document and reference reasons for forfeiture
Identify patterns for potential follow-up or policy adjustments
Deposits Refunded Report
This report shows all appointment deposits that were refunded to clients.
Here's what you'll find along with a guide to the report below:
🔍 Filters:
Date Range – Based on refund date
Artist – Filter by the artist associated with the appointment
Client – Search by client name
Report Columns:
Client Name
Appointment & Checkout IDs – Links to associated records
Artist
Service (Original) – The service the deposit was for
Original Appointment Date
Refund Date – When the refund was issued
Original Deposit Amount – What the client originally paid
Amount Refunded – What was actually refunded (may be partial)
💡 Use It To:
Track total refunded deposits over time
Ensure accountability around manual or policy-based refunds
Identify refund patterns by artist or service
Audit refund activity for client disputes or financial tracking
Appointment Show Rates Report
This report visualizes how often clients show up to appointments, broken down by artist. It highlights show rates, cancellation rates, and no-show rates to help you evaluate reliability and optimize your calendar.
Here's what you'll find along with a guide to the report below:
🔍 Filters:
Date Range – Based on appointment date
Group By – Get different useful insights about your appointments based on how you group the report:
Artist: Identify which artists have the highest no-shows or cancellations so you can coach accordingly or adjust scheduling.
Service: Spot patterns in attendance by service type (e.g. flash tattoos vs. day sessions) to refine booking policies or deposit requirements.
Age Group: Understand which age demographics are most likely to miss appointments so you can tailor communication or confirmation strategies.
Gender: Track attendance trends by gender to see if any particular group requires different engagement or reminders.
Day of Week: Discover which days have the most reliable clients to optimize staff scheduling and reduce downtime.
Booking Source: See if clients who book through certain channels (like Instagram or your website) are more likely to no-show or cancel.
Report Columns:
Group
Total Appointments - # of appointments
Show Rate (%) – % of appointments completed as scheduled
Cancellation Rate (%) – % of appointments that were cancelled
No-Show Rate (%) – % of appointments where the client didn’t show up
Actual Shows – Total number of completed appointments
Cancellations – Number of canceled appointments
No-Shows – Number of missed appointments without cancellation
💡 Use It To:
Monitor artist reliability and client attendance
Spot artists with high cancellation/no-show rates
Track improvements in attendance over time
Inform deposit or reminder policy changes