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Reports - Clients

Get insights on your best -and worst- customers

Paul Weissburg avatar
Written by Paul Weissburg
Updated over 2 weeks ago

Client Birthdays Report

Use this report to see which clients have birthdays in a given month so you can send promotions, reminders, or gifts to drive repeat visits.

Key Sections:

  • Birthday Analytics (Charts)

    • Client Birthdays by Month – Bar chart showing how many clients have birthdays each month

    • Age Distribution – Pie chart showing the age breakdown of clients with birthdays (great for targeting by age group)

  • Birthdays This Month (Table)

    • Client Name

    • Birth Date

    • Age

    • Email

    • Phone Number

    • Last Visit Date

Filters:

  • Birthday In – Choose a month to view upcoming birthdays

💡 Use It To:

  • Send birthday discounts or freebies

  • Reach out to lapsed clients with personalized offers using your marketing tools

  • Segment by age to tailor marketing


Client Visit Report

This report helps you track how often clients are coming into the shop. It’s great for spotting busy periods, understanding visit patterns, and reviewing individual appointment details:

Key Sections:

  • Client Visits Per Day (Bar Chart)
    Visualizes how many clients visited each day within the selected date range.

  • Visit Details Table
    Includes:

    • Client Name

    • Visit Date & Time

    • Artist

    • Service

    • Price Paid

    • Tip Given

    • Notes

    • Consent ID (if a signed form was collected)

Filters:

  • Date Range – Analyze visits over any custom time window.

  • Artist – Focus on a specific artist’s client activity.

💡 Use It To:

  • Track busy vs. slow days

  • See which clients are visiting regularly

  • Match visit history with service revenue or consent forms

  • Identify artist booking trends


Upcoming Rebookings Report

This report shows clients who have a future appointment already scheduled, so you can stay on top of who’s coming in next and follow up if needed:

Key Columns:

  • Client Name

  • Appointment ID – Clickable link to the upcoming appointment

  • Upcoming Date – Date/time of the upcoming appointment

  • Service – What they’re booked for

  • Artist

  • Previous Visits – Total prior appointments with your shop

  • Last Visit Date

  • Email / Phone – For easy contact

Filters:

  • Upcoming Within – View clients rebooked in the next 7, 30, or 90 days (or custom)

  • Artist – Filter rebookings by specific artist

💡 Use It To:

  • Confirm rebookings ahead of time

  • Identify high-retention clients

  • Proactively follow up with clients who haven’t rebooked yet

  • Improve your artist’s rebooking rate


Client Demographic Report

This report helps you understand who your clients are and when they spend—so you can make smarter decisions around marketing, services, scheduling, and more:

🔍 Filters:

  • Date Range

  • Group By – Gender, City, State, Zip Code, and Age Group

  • Services/Products

  • Age Ranges

  • Genders

Key Sections:

Client Locations Map

See where your clients are located across the U.S. based on address or zip code. Use this to identify marketing opportunities by region:

Sales by Demographics

Table showing client count and total sales by group:

  • Clients

  • Total Sales

  • Top Service/Product

  • Sales Count by Item


Sales Trends by Time

Sales by Hour of Day
Bar chart showing what time of day clients are spending the most:

Sales by Day of Week
See which days of the week bring in the most revenue and by how much:

💡 Use It To:

  • Identify your top customer segments

  • Optimize booking availability based on high-performing hours/days

  • Tailor promotions to different age/gender groups

  • Inform service pricing and staffing

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