Features
Keep The Fees Calendar Connect has been updated to:
Create a separate sub-calendar for each artist on the exported Google account.
On the Keep The Fees calendar, users can now choose to display/hide time blocks imported from Google for UI simplicity
Shop revenue calculations have been added to Artist Payout reports.
Transaction revenue - the total amount of the transaction for all line items. This includes the gross revenue of all checkout line items whether the artist earned commission on them or not.
Commissioned revenue - the total amount of ONLY the checkout line items where the artist earned a commission.
You can also export the aggregate commission report to a csv file
The total amounts appear on the popup that shows the commission and also on the csv file you can export (Revenue shown on the bottom left):
Shop Owners and Shop Managers can now edit commissions and tips on completed transactions. This has been requested quite a bit. Sometimes, someone rings up an item and forgets to add the commissioned person to the line item. Now, you can navigate to Recent Transactions -> Click on the transaction -> click Edit and you can edit the transaction if you have the right permissions.
This will appear in the artist payout report for the date when the change was made, not for the date when the original transaction was made.
You can edit who gets commission on the transaction and you can log a tip. Currently, you can manually log a tip but not charge more for a tip.
Image cropping added to all image uploads
You'll no longer have to worry about clients uploading zoomed out pictures or hard to read license/ID photos - this is applied to all image uploads client-facing and shop-facing (see below):
Users can now print receipts on from the terminal
Please note that the receipts printed on the terminal are only for the actual amount paid at closing. It is only for the amount paid at checkout and does not include the line items for the transaction. Full receipts will be sent to the client via email and SMS at checkout.
To enable, navigate to Shop Information -> General Info (the default tab) -> Receipt Preference (as seen below):
Added ability to send clients pre-filled consent forms from their client profile
Have a returning client? Simply navigate to their Client Profile and you can send them a consent form pre-filled with their previous answers. You can also control which questions have their answers pre-filled and which don't (feel free to reach out to the chat for assistance, we're here to help!)
Emails to customers now send using the shop name as the 'from' name on the email.
This means that the first branding the customers see in their email inbox is the shop name rather than 'Keep The Fees', which they may not recognize.
Appointment Request Forms get several updates:
Each appointment request form now has the option to cc the client on the submission email notification
If this is checked off, the 'reply to' email will be the shop or artist's email. This enables the shop/artist to click 'reply all' to the submission email for that appointment request form to carry on a conversation with the customer in that email thread.
The ability to send a completed request form to the client, with all uploaded attachments embedded in the email they receive.
Shop logins can now accept appointment requests on behalf of the artist. This is useful for shops that have centralized management, with a shop manager handling all the inbound appointment requests.
UI Updates
Search field on inventory page is now sortable by name by default and users can now sort by any column.
Client profile list is now sortable by name and is sorted alphabetically by default.
Cleaned up UI on artist payout, appt request, client profile list, uploading shop logos, and Edit Artist screens
Bug Fixes
Search field on inventory screen isn't searching by partial match
There were several reports of attempted refunds failing with a "Transaction Not Found" error message. We found that this was due to attempting to refund the transaction before our downstream vendor could update their systems and return a correct response for the refund request.
Issue has been resolved by adding a one minute delay from when a card transaction is completed to when it can be refunded, allowing all systems to be updated and voids/refunds to work without disruption.
Misc.
Updated all image upload fields to upload faster and be more efficient